Shipping & Payment


How much does delivery cost?
Countries Express delivery Standard delivery
Ireland, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden €11.99 per order Free of charge
Estimated delivery dates
Express delivery: Apr 4, 2023 - Apr 5, 2023
Standard delivery: Apr 10, 2023 - Apr 11, 2023
Your puzzle will be securely delivered by UPS.
As soon as your order is dispatched, you will receive an email with a tracking number that you can enter at or to track your order. If you have not received an email from us, please check your spam folder.
No, after the order is dispatched you must contact the delivery company about address changes. Remember that you will need your tracking number in hand.
No, if you want puzzles sent to multiple addresses then you should place separate orders - one order can only contain one delivery address.
If the product is damaged or has any other visual defects, please contact us within 24 hours of receipt through email for complete instructions on how to receive a replacement.
If you are not satisfied with your wooden puzzle, you can return it to us within 14 days of receipt of the goods. All we require is that the puzzle is in its original packaging and unopened. Note: Personalized products cannot be returned as they are specially made for you.
We always rush your order, meaning that we cannot do it any faster than our standard production time.
Yes, you can enter a different address for shipping. Many of our customers order puzzles to send as gifts to their friends or relatives.

Our wooden puzzles are delivered free of charge. Estimated delivery date is shown on the product page. Orders are shipped via courier services using UPS or DHL and you will be provided with a tracking number once your order has shipped.


Any issues in the final work delivered to you must be reported to PuzzlesPrint within 24 hours of receipt.

Shipping Liability

PuzzlesPrint is not responsible for:

  • Any mistakes or delays made by UPS, DHL or any other courier
  • Any mistakes made by customers when entering their delivery address

PuzzlesPrint has a strict Payment Policy!

  • We process your order ONLY after we have received full payment.
  • We only accept online payments.

Currently, we are working with PayPal and Braintree to process all online transactions. These payment processors accepts all debit and credit cards and online cheques. Also, you can pay with your outstanding PayPal balance. All credit/debit card details are collected directly by PayPal or Stripe. We do not receive or have access to these details.

In reality, an online transaction is probably more secure than a card transaction in a shop, conducted over the telephone, or by fax, as the information transmitted online is highly encrypted using complicated algorithm combinations. PayPal and Braintree payment systems uses a combination of established and innovative techniques to ensure the security and integrity of all sensitive data. We know of no cases of credit card fraud using our shopping system over the Internet. Any communication between the shopper and PayPal or Braintree is also encrypted to the maximum strength.

Cart, profile and checkout pages are transmitted using secure HTTPS connection. HTTPS is a protocol for secure communication over a computer network which is widely used on the Internet. HTTPS consists of communication over Hypertext Transfer Protocol (HTTP) within a connection encrypted by Transport Layer Security or its predecessor, Secure Sockets Layer. The main motivation for HTTPS is authentication of the visited website and protection of the privacy and integrity of the exchanged data.