Frequently Asked Questions

 

Countries	Express delivery	Standard delivery
Ireland, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden	€11.99 per order	Free of charge

Estimated delivery dates
Express delivery: Apr 4, 2023 - Apr 5, 2023
Standard delivery: Apr 10, 2023 - Apr 11, 2023

Your puzzle will be securely delivered by UPS.

As soon as your order is dispatched, you will receive an email with a tracking number that you can enter at ups.com or dhl.com to track your order. If you have not received an email from us, please check your spam folder.

No, after the order is dispatched you must contact the delivery company about address changes. Remember that you will need your tracking number in hand.

No, if you want puzzles sent to multiple addresses then you should place separate orders - one order can only contain one delivery address.

If the product is damaged or has any other visual defects, please contact us within 24 hours of receipt through email for complete instructions on how to receive a replacement.

If you are not satisfied with your wooden puzzle, you can return it to us within 14 days of receipt of the goods. All we require is that the puzzle is in its original packaging and unopened. Note: Personalized products cannot be returned as they are specially made for you.

We always rush your order, meaning that we cannot do it any faster than our standard production time.

Yes, you can enter a different address for shipping. Many of our customers order puzzles to send as gifts to their friends or relatives.

We offer jigsaw puzzles with your photo, photo collage jigsaw puzzles and famous artwork jigsaw puzzles. All puzzles are made of wood.

Yes, if you want a gift note included with the puzzle you must send the message for the note and your order number to us.

Our wooden puzzles are made from 4mm thick high-density fiberboard (HDF). This material is great for jigsaw puzzles because compared to plywood, chips on the edges of the pieces are kept to a minimum. Printing directly onto the wood material ensures high-quality image reproduction with vivid colors and great resistance to scratches. Wooden puzzles are significantly more durable than cardboard puzzles.

Our puzzles are laser cut. This allows you to create uniquely shaped puzzle pieces. The cut of our puzzles is irregular. In technical jargon, it is referred to as a Victorian cut. Each puzzle piece is unique and only fits in the intended place.

Yes, some of our puzzles have larger puzzle pieces than regular puzzles. Individual puzzle piece size is shown on each category page under the “specifications” tab.

Puzzle sizes can be seen on every product page under the “specifications” tab.

Unfortunately, it is not possible.

Please check How to Order page to see complete instructions.

You can pay using PayPal or Stripe payment systems. PayPal accepts all major credit and debit cards, such as VISA, MAESTRO, MASTERCARD and AMERICAN EXPRESS. Stripe accepts only VISA and MASTERCARD credit and debit cards.

We promise never to share or sell any of your personal information with any third party, person or website. The only information we require is that which is necessary to process your order efficiently. Everything else is voluntary. Only senior, authorized personnel have access to system accounts.

On the shopping cart page, there is an option to redeem a discount voucher.

Please get in touch with us as soon as you can. If your order has already been printed, we cannot cancel your order.

We accept jpg, jpeg.

There is no maximum file size you can upload, but remember that the larger the file, the longer it will take to upload.

You can find the suggested photo resolution on each product page under the “specifications” tab.

To check your photo resolution, locate the photo file on your PC, click it with the right mouse button, select "Properties", then select "Details" and then scroll down to dimensions, and you will see the size of your image (in pixels). To check your photo resolution, locate the photo file on your Mac, click it with the right mouse button (or Cmd-I on the keyboard), select "File Info" then select "More Info", and you will see the size of your image (in pixels).

Unfortunately, we do not edit uploaded images.

Yes, because each monitor is calibrated differently (or not at all) than our printer. Also, please make sure that your photo is in CMYK if color integrity and accuracy are important to you.

You cannot use photos that are X-rated or photos that are racist or disrespectful to others.

Each puzzle that we offer has different guidelines, which you can find on each product page under the “specifications” tab.

Yes, just send it via email to info(at)puzzlesprint.com and let us know which puzzle size you are interested in.

Unfortunately, we only accept digital images that are uploaded to our website.

Yes, you can, but when searching for photos online, please search for high-resolution images. Please note that you take full responsibility for any copyright infringement. Photos downloaded from Facebook are not suitable. Please look for the original image.

You can scan your paper photo.

For the best results, scan your photo at 600 DPI or 1200 DPI.

Once you upload your photo to our website, if your photo is below recommended resolution you will see a warning sign. It is your responsibility to upload a good-quality photo, as we process all orders automatically, so if you are not sure about the quality of your image, before ordering, please contact us by sending the image for inspection to info(at)puzzlesprint.com.

No, the image would still be blurry even if the resolution is manually changed. You should look for the original file from the camera that was used to take the photo.

Yes, you can choose the puzzle orientation when you upload your image to our website.

Yes, the photo will be printed on the lid of the box.

You can do that yourself when you upload your photo to our website. Just click "add text" in our online photo editor.